Bentley Cloud Services Status
Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.
Any issue or interruptions we encounter will be listed on this page.
IMS Scheduled Maintenance for Hardware Upgrade
Scheduled for Mar 24, 19:25 UTC - Mar 26, 19:25 UTC
Subscribe to Updates
Scheduled
Dear Valued Bentley Users:
Please be advised that we will be making the first of many hardware upgrades to IMS as part of our ongoing efforts to improve its reliability and user experience.
Hardware upgrade in production is scheduled for April 11, 2026, at 8am EDT.
During the transition to new hardware on April 11, existing user sessions in web portals such as Bentley Infrastructure Cloud and other IMS-enabled applications will be lost, and users will be required to sign in again. Users on the latest version of the CONNECTION Client should not experience any issues. Additionally, processes that rely on refresh tokens are not expected to be impacted.
This hardware upgrade is part of a broader initiative to enhance Bentley IMS applications, with additional hardware and software improvements planned throughout the year. Rest assured, our teams are committed to managing this transition carefully and will inform you along the way with the goal of minimizing any disruption for users.
If you experience any issues following the April 11 deployment, please contact Bentley Support. Your patience and understanding are appreciated as we continue to improve our services.
Bentley Systems
Please be advised that we will be making the first of many hardware upgrades to IMS as part of our ongoing efforts to improve its reliability and user experience.
Hardware upgrade in production is scheduled for April 11, 2026, at 8am EDT.
During the transition to new hardware on April 11, existing user sessions in web portals such as Bentley Infrastructure Cloud and other IMS-enabled applications will be lost, and users will be required to sign in again. Users on the latest version of the CONNECTION Client should not experience any issues. Additionally, processes that rely on refresh tokens are not expected to be impacted.
This hardware upgrade is part of a broader initiative to enhance Bentley IMS applications, with additional hardware and software improvements planned throughout the year. Rest assured, our teams are committed to managing this transition carefully and will inform you along the way with the goal of minimizing any disruption for users.
If you experience any issues following the April 11 deployment, please contact Bentley Support. Your patience and understanding are appreciated as we continue to improve our services.
Bentley Systems
This scheduled maintenance affects: Identity Management System (IMS) (Authentication / Login, User Management).