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Bentley Cloud Services Status

Welcome to Bentley Systems health dashboard. Here you can follow the operational status of our products as well as other key features and services.

Any issue or interruptions we encounter will be listed on this page.

All Systems Operational
Uptime over the past 90 days. View historical uptime.
Base Services ? Operational
90 days ago
100.0 % uptime
Today
Bentley Communities Operational
90 days ago
100.0 % uptime
Today
Bentley.com Operational
90 days ago
100.0 % uptime
Today
CONNECT Center Operational
90 days ago
100.0 % uptime
Today
Learn Operational
90 days ago
100.0 % uptime
Today
Managed Services (Global Status) Operational
90 days ago
100.0 % uptime
Today
Phone System Operational
90 days ago
100.0 % uptime
Today
Product Documentation Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
URL Directory Service (BUDDI) Operational
90 days ago
100.0 % uptime
Today
Virtuosity Digital Storefront Operational
90 days ago
100.0 % uptime
Today
ServiceNow Operational
90 days ago
100.0 % uptime
Today
Identity Management System (IMS) Operational
90 days ago
98.99 % uptime
Today
Authentication / Login Operational
90 days ago
98.99 % uptime
Today
User Management Operational
90 days ago
98.99 % uptime
Today
iTwin Products Operational
90 days ago
100.0 % uptime
Today
iTwin Experience Operational
90 days ago
100.0 % uptime
Today
iTwin IoT Operational
90 days ago
100.0 % uptime
Today
OpenCities Planner Operational
90 days ago
100.0 % uptime
Today
OpenFlows WaterSight Operational
90 days ago
100.0 % uptime
Today
OpenTower iQ Operational
90 days ago
100.0 % uptime
Today
OpenUtilities (Digital Twin Services) Operational
90 days ago
100.0 % uptime
Today
PlantSight Operational
90 days ago
100.0 % uptime
Today
Reality Data View Operational
90 days ago
100.0 % uptime
Today
iTwin Services Operational
90 days ago
100.0 % uptime
Today
Design Insights Operational
90 days ago
100.0 % uptime
Today
Design Validation Operational
90 days ago
100.0 % uptime
Today
GeoCoordination Services Operational
90 days ago
100.0 % uptime
Today
iModel Manager Operational
90 days ago
100.0 % uptime
Today
Network Topology Service Operational
90 days ago
100.0 % uptime
Today
Platform APIs Operational
90 days ago
100.0 % uptime
Today
Platform Developer Portal Operational
90 days ago
100.0 % uptime
Today
Reality Analysis Service ? Operational
90 days ago
100.0 % uptime
Today
Reality Conversion Service Operational
90 days ago
100.0 % uptime
Today
Reality Management Service Operational
90 days ago
100.0 % uptime
Today
Reality Modeling Service Operational
90 days ago
100.0 % uptime
Today
OpenGround Services (QA only) Operational
90 days ago
100.0 % uptime
Today
Australia (East) Operational
90 days ago
100.0 % uptime
Today
London (UK South) Operational
90 days ago
100.0 % uptime
Today
Northern Virginia (East US) Operational
90 days ago
100.0 % uptime
Today
ProjectWise Services Operational
90 days ago
100.0 % uptime
Today
Components Center Operational
90 days ago
100.0 % uptime
Today
Deliverables Management Operational
90 days ago
100.0 % uptime
Today
Design Review Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Issue Resolution Operational
90 days ago
100.0 % uptime
Today
Portfolio Insights Operational
90 days ago
100.0 % uptime
Today
Project Insights Operational
90 days ago
100.0 % uptime
Today
Project Share Operational
90 days ago
100.0 % uptime
Today
ProjectWise 365 Operational
90 days ago
100.0 % uptime
Today
ProjectWise Design Integration Operational
90 days ago
100.0 % uptime
Today
ProjectWise Drive Operational
90 days ago
100.0 % uptime
Today
Project Synchronization Operational
90 days ago
100.0 % uptime
Today
ProjectWise Web View Operational
90 days ago
100.0 % uptime
Today
Subscription Entitlement Services Operational
90 days ago
100.0 % uptime
Today
Alerting Service Operational
90 days ago
100.0 % uptime
Today
CONNECTION Client Operational
90 days ago
100.0 % uptime
Today
Entitlement Management Portal Operational
90 days ago
100.0 % uptime
Today
Policy Service Operational
90 days ago
100.0 % uptime
Today
Roles and Permissions Operational
90 days ago
100.0 % uptime
Today
Subscription Analytics Operational
90 days ago
100.0 % uptime
Today
Usage Logging Service Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Operational
90 days ago
100.0 % uptime
Today
SYNCHRO 4D Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Control Operational
90 days ago
100.0 % uptime
Today
SYNCHRO Cost Operational
90 days ago
100.0 % uptime
Today
iTwin Platform Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
90 days ago
100.0 % uptime
Today
Carbon Calculation Operational
90 days ago
100.0 % uptime
Today
Changed Elements Operational
90 days ago
100.0 % uptime
Today
Clash Detection Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
iModels Operational
90 days ago
100.0 % uptime
Today
iModels OData Operational
90 days ago
100.0 % uptime
Today
Issues Operational
90 days ago
100.0 % uptime
Today
iTwins Operational
90 days ago
100.0 % uptime
Today
Library Operational
90 days ago
100.0 % uptime
Today
Mesh Export Operational
90 days ago
100.0 % uptime
Today
PnID to iTwin Operational
90 days ago
100.0 % uptime
Today
Projects Operational
90 days ago
100.0 % uptime
Today
Property Validation Operational
90 days ago
100.0 % uptime
Today
Reality Analysis Operational
90 days ago
100.0 % uptime
Today
Reality Conversion Operational
90 days ago
100.0 % uptime
Today
Reality Data Operational
90 days ago
100.0 % uptime
Today
Reality Management Operational
90 days ago
100.0 % uptime
Today
Reality Modeling Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Saved Views Operational
90 days ago
100.0 % uptime
Today
Sensor Data Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Synchronization Operational
90 days ago
100.0 % uptime
Today
Transformations Operational
90 days ago
100.0 % uptime
Today
Users Operational
90 days ago
100.0 % uptime
Today
Visualization Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2024

No incidents reported today.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Maintenance of IMS Signing certificates on November 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 25, 17:11 UTC
Scheduled - Background
On November 16th, 9 AM EST, Bentley IMS team conducted planned maintenance which resulted in the yearly rotation of our signing certificate.

Signing certificates have two primary parts - public and private keys. IMS issues tokens and certain responses signed with the private key. Receiving applications can use the public key broadcast in our metadata to validate that the responses and tokens received actually came from IMS signed by the private key IMS maintains. From the point of rotation, all tokens and responses from IMS are issued tokens using the new private key and applications should start to validate tokens using the new public key.

Issue
The latest version of CONNECTION Client resulted in the application continuing to maintain the token signed by the previous signing cert. This resulted in applications failing to receive a token from the CONNECTION Client for their own application to use, resulting in authentication failures in those applications.

Resolution
For users which still face issues with their Bentley applications, the user needs to clear the tokens that the CONNECTION Client is currently holding onto. This can be done in most circumstances by simply signing out and back into CONNECTION Client with the following steps:

Close all Bentley applications such as ProjectWise or MicroStation
Open the CONNECTION Client
Click your initials in the top right corner
Click "Sign Out"
Sign back into the CONNECTION Client
Reopen your Bentley application and try to sign in again

While this should resolve most if not all authentication problems resulting from this, if your issue continues, please provide both the Bentley CONNECTION Client logs and the Fiddler trace in a support case to Bentley's support team. You can submit a service case here - https://bentleysystems.service-now.com/csp

Please provide both the Bentley logs collected and the Fiddler trace in a ticket to Bentley's support team. Refer to the following WIKI's

How to collect logs
https://bentleysystems.service-now.com/community?id=kb_article&sysparm_article=KB0018715

Performing a Fiddler trace
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019418

Once Fiddler is downloaded and capturing traffic, repeat steps 1-6 to reproduce the issue for the Fiddler capture.

We appreciate your patience and cooperation.
Nov 21, 19:35 UTC
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Maintenance of IMS Signing certificates on November 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 19:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 19:21 UTC
Scheduled - Background
On November 16th, 9 AM EST, Bentley IMS team conducted planned maintenance which resulted in the yearly rotation of our signing certificate.

Signing certificates have two primary parts - public and private keys. IMS issues tokens and certain responses signed with the private key. Receiving applications can use the public key broadcast in our metadata to validate that the responses and tokens received actually came from IMS signed by the private key IMS maintains. From the point of rotation, all tokens and responses from IMS are issued tokens using the new private key and applications should start to validate tokens using the new public key.

Issue
The latest version of CONNECTION Client resulted in the application continuing to maintain the token signed by the previous signing cert. This resulted in applications failing to receive a token from the CONNECTION Client for their own application to use, resulting in authentication failures in those applications.

Resolution
For users which still face issues with their Bentley applications, the user needs to clear the tokens that the CONNECTION Client is currently holding onto. This can be done in most circumstances by simply signing out and back into CONNECTION Client with the following steps:

Close all Bentley applications such as ProjectWise or MicroStation
Open the CONNECTION Client
Click your initials in the top right corner
Click "Sign Out"
Sign back into the CONNECTION Client
Reopen your Bentley application and try to sign in again

While this should resolve most if not all authentication problems resulting from this, if your issue continues, please provide both the Bentley CONNECTION Client logs and the Fiddler trace in a support case to Bentley's support team. You can submit a service case here - https://bentleysystems.service-now.com/csp

Please provide both the Bentley logs collected and the Fiddler trace in a ticket to Bentley's support team. Refer to the following WIKI's

How to collect logs
https://bentleysystems.service-now.com/community?id=kb_article&sysparm_article=KB0018715

Performing a Fiddler trace
https://bentleysystems.service-now.com/community?id=kb_article_view&sysparm_article=KB0019418

Once Fiddler is downloaded and capturing traffic, repeat steps 1-6 to reproduce the issue for the Fiddler capture.

We appreciate your patience and cooperation.
Nov 21, 18:18 UTC
IMS Test for updates
Resolved - testing for backfill
Nov 21, 15:50 UTC
Communities Go Live Event
Resolved - This incident has been resolved.
Nov 21, 15:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 24, 08:44 UTC
Update - We are continuing to investigate this issue.
Sep 24, 08:44 UTC
Update - The issue has already been identified, and the fix is in progress.
The majority of legacy Wiki have now migrated. The team is working diligently on the rest of the articles.
We will update you all once completed.
URL Redirects from legacy articles to the new articles should be in place by end of day Friday, April 27th.
Apr 26, 07:48 UTC
Investigating - The Communities Go Live that took place this morning has identified some missing Legacy Wiki's information, which our teams are actively addressing it. The information will be transitioned to the new tool as soon as possible. As part of the migration, redirects will be established to route any saved bookmarks/links directly to the new articles.
Apr 25, 20:20 UTC
Bentley Systems is currently investigating an issue with [service name]
Resolved - This incident has been resolved.
Nov 21, 15:46 UTC
Investigating - Bentley Systems is currently investigating an issue with [service name]. This issue may be affecting all uses who would use this service and the internal support teams are working on a fix. As more information is available they will be provided as an update.
Nov 4, 14:11 UTC
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

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